Contact Us

This is the page to use if you want to reach the people who write and maintain Non Gamstop Casinos. Most messages we receive fall into three groups: a correction to something we've published about casino slots not on GamStop, a question about how a bonus or withdrawal rule actually works, or a complaint about an operator. Each one needs a slightly different reply, so the sections below explain what to send, where it goes, and what we can realistically do with it.

How to contact the editorial team

Email [email protected]. It is the only contact route we operate — we do not run a phone line, a live chat window or social accounts, and anyone claiming to represent us elsewhere is not us. We read everything and reply to most enquiries within two working days; detailed corrections that need re-checking against an operator's terms can take longer.

To help us answer properly, include:

• The casino name and, if it's about a specific page, the page title or URL.
• The exact wording you're querying, or a screenshot of the term as it appeared to you.
• The date you saw it. Bonus percentages, free spin counts and wagering multipliers change without notice, and a term from three months ago may no longer exist.
• Your location (England, Scotland, Wales or Northern Ireland), where it affects whether an offer or payment method is available to you.

Please don't send account numbers, passwords, card details, copies of passports or bank statements. We have no access to any casino's systems and no use for that information.

What we can help with — and what we can't

Send it to us	Send it elsewhere
A bonus percentage, free spins figure or wagering requirement on our site that no longer matches the operator's terms	A dispute about your own balance, a locked account or a declined withdrawal — that starts with the casino's complaints procedure
A question about how something works in general: game contribution to wagering, maximum bonus bets, bonus cashout limits, RTP or slot volatility	Requests to be removed from GAMSTOP or to shorten a GAMSTOP exclusion period — we have no involvement in that scheme
A factual error about a site's licensing jurisdiction, ownership or GBP account support	KYC and identity verification queries, or source-of-funds checks — only the operator holding your account can progress those
Feedback that a listed casino has changed materially, stopped paying, or dropped a payment method	Urgent support for gambling harm — contact a specialist service, not a comparison site

We are an independent publisher. We don't hold funds, process payments, issue bonuses or intervene in withdrawal disputes. What we can do is record what you tell us, check it against the operator's published terms, and update or remove a listing where the evidence supports it.

How our listings are funded and ranked

Some links on this site are commercial: if you open an account through them, we may earn a commission. That funding pays for the research, and it does not buy a position. Ratings are editorial judgements made by our team, not customer review scores, and no operator sees a review before it goes live. We have not deposited at, played on or withdrawn from any casino listed here — everything published is based on reviewing published terms, licence registers and operator documentation, verified as at 2026 and re-checked when readers flag a change.

Our assessment criteria, in the order they carry weight for a slots-focused reader:

1. Clarity and fairness of the bonus terms — wagering multiplier, game contribution, maximum bet while a bonus is active, expiry date and any cap on what you can cash out.
2. Withdrawal conditions — stated processing times, monthly and per-transaction limits, and whether verification is requested before or after a payout request.
3. Payment support for British customers, including whether accounts can be held and settled in pounds.
4. Range and provenance of the slot library and live tables.
5. Licensing and ownership disclosure, and how easy the operator's own complaints route is to find.

If you think we've weighted something wrongly, say so in your email. Reader challenges are the main reason listings move.

Questions we get most about the listed casinos

Three operators account for the bulk of reader correspondence, mostly about the size of the headline offer. Here is what we tell people who write in about them.

Betmica — the largest advertised slots package we list

Betmica sits top of our table (editorial rating 10.0) because its advertised package is the broadest for slot players: 570% up to £5,700 plus 270 free spins, stated in pounds, which removes the currency conversion question that trips up readers elsewhere. Readers usually contact us to ask whether the headline figure is realistic. It is a maximum across a staged package, not a single match on one deposit, and reaching the ceiling means committing several thousand pounds of your own money. Before you claim it, read the wagering multiplier, the maximum stake permitted per spin while the bonus is live, the expiry window and any cap on converting bonus winnings to cash — those four terms decide the value far more than the percentage does. Limitation: a package of this size carries a correspondingly large playthrough obligation, and high-percentage offers of this type are among the easiest to forfeit by breaching a maximum bet rule without noticing.

Kikibet — sterling-denominated and free-spin heavy

Kikibet (9.9) earns its place for the same practical reason: the offer is quoted in pounds, at 350% up to £5,555 with 300 free spins, and the spin allocation is one of the largest we list relative to the match size. That suits readers who came for slots rather than table games. The questions we field are about the spins — how many days you have to use them, which titles they're restricted to, and whether winnings from them are capped. All three are set by the operator and all three can change. Limitation: free spins are typically locked to a short list of games at a fixed low stake, so the headline count tells you very little about what the spins are actually worth.

Betninja — a smaller, plainer offer

Betninja (9.8) is here for readers who find the four-figure packages unwieldy. £1,000 bonus and 100 free spins for new players is a more contained proposition, and a smaller match means a smaller absolute wagering obligation to clear. That tends to make it easier to understand before you commit. Limitation: the ceiling is well below the rest of the top of our table, so if you were drawn here by the biggest advertised figures, this one will look thin — and a lower headline does not automatically mean better terms underneath.

Others in the table, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, advertise packages in euros or dollars in several cases. If you write to us about one of those, check the currency first: a euro-denominated bonus paid into a sterling account brings conversion into play at both deposit and withdrawal. Our full comparison of non GamStop casinos sets out how each one is quoted.

Money questions we answer by email

Costs are the single most common subject in our inbox, so here is the general shape of it. Reading our site costs nothing. Playing does: every welcome offer above requires you to deposit and stake your own money, and none of the packages listed is free in any sense.

• Minimum deposits vary by operator and often by payment method. A low minimum lets you test withdrawals cheaply before committing more.
• Debit cards are the familiar route for UK players. Availability at offshore sites is inconsistent and card issuers sometimes decline gambling transactions, so verify rather than assume.
• Bank transfers are usually reliable for larger sums but the slowest to clear in both directions.
• E-wallets are typically the quickest for payouts. PayPal availability is the exception — it is uncommon at casinos outside the Great Britain licensing system, so check before you rely on it.
• Cryptocurrency payments are accepted by some operators. They settle quickly but expose you to exchange-rate movement, and a crypto balance is not a GBP balance.
• Payment fees and currency conversion can be charged by the casino, your bank or both. On a euro-denominated account you can be converted twice.

On the way out, expect withdrawal processing times quoted as a range rather than a promise, monthly or weekly withdrawal limits, and KYC checks before the first payout — usually photo ID and proof of address, with source-of-funds evidence requested for larger amounts. Completing verification early, rather than when you first want to withdraw, prevents most of the delays readers write to us about. No site can guarantee a payout, and we don't.

What the sites we cover actually offer

Readers sometimes email asking whether a listing is slots-only. Generally the operators here run several product lines under one account:

• Slots — the core of the offering, from low-volatility titles that pay small and often to high-volatility games with long dry spells. RTP and volatility are published by the game supplier and worth checking before you stake.
• Progressive jackpots — pooled prizes that grow across a network. They usually contribute little or nothing towards wagering requirements.
• Table games — blackjack, roulette and baccarat in digital form, typically contributing at a reduced rate to bonus playthrough, if at all.
• Live dealer rooms — streamed blackjack, roulette and baccarat with human croupiers, and game-show formats. Often excluded from bonus play entirely.
• Mobile play — most catalogues run in a phone browser, though not every title behaves identically on a small screen.

The sportsbook side

Several listed operators run a sportsbook alongside the casino, sometimes on a shared wallet so one balance covers both. It works differently from slots: you get pre-match and in-play betting, accumulators, bet builders, esports markets and cash-out on selected bets. Free bets there normally carry minimum qualifying odds — commonly around 1.50 in decimal terms — and stake is not usually returned with winnings. A shared wallet also means casino bonus funds may be blocked from sports markets, or sports turnover may not count towards casino wagering. Check which wallet rules apply before moving money between the two.

Eligibility, regulation and what that means for your enquiry

You must be 18 or over to gamble in Great Britain, and the operators listed here set their own minimum age and country restrictions. The casinos we cover are licensed outside Great Britain — commonly in overseas jurisdictions such as Curaçao — and are therefore not licensed by the UK Gambling Commission. Accepting British customers is not the same thing as being authorised by the Commission to serve them.

The practical consequence is the one that matters most for anyone emailing us about a dispute. Because these operators sit outside the Commission's remit, UK-specific consumer protections and the Commission's alternative dispute resolution route do not apply. Sites outside that system are also not connected to GAMSTOP, so a GAMSTOP registration will not block registration with them. If you are currently self-excluded, that exclusion was a decision worth respecting — our responsible gambling page covers deposit and loss limits, blocking software and how to reach GamCare and the National Gambling Helpline. Regulatory scope differs across the UK: the Gambling Act framework the Commission enforces covers Great Britain, while Northern Ireland operates under separate legislation.

If you have a dispute, the sequence is: raise it with the casino's own customer support in writing, keep the correspondence, escalate through the operator's published complaints procedure, and then approach the dispute body named by its licensing authority. Tell us as well, by all means — we cannot resolve it, but a pattern of similar reports is grounds for us to review or remove a listing.

Other ways to reach us

Partnership, advertising and press enquiries go to the same address; put the subject in the first line so it gets routed quickly. Questions about how we work and who writes here are answered on our about page, and the rules covering use of this site are set out in our terms and conditions. Corrections are the messages we value most — if something here is out of date, tell us what you saw and when, and we will check it against the operator's current terms and amend the page.